Returns & Exchanges
At ROUGH., we stand by the quality of our garments, but if your purchase isn't a perfect fit, we offer easy returns within 30 days of delivery. All items must be in their original, unworn condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in the original shipping box or a similar durable mailer, ensuring all original ROUGH. tags and labels are included.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing