Frequently Asked Questions
Everything you need to know about the ROUGH. experience.
What is the standard shipping time for ROUGH. orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund.
Are your materials sustainably sourced?
Quality and ethics are at the core of ROUGH. We use organic cotton and recycled polyester blends in over 80% of our collection to ensure durability while minimizing our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our oversized fits or sizing down for a more tailored look.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly on our carrier's website.